Refund policy

RETURN AND REFUND POLICY

We accept return requests within 30 days after the order is delivered.

To request a return, contact support@loop-shop.shop with your order number and the reason for the request. Do not send any product back before receiving return instructions.

Returned products must include all available parts, accessories, and packaging. Items showing misuse, intentional damage, excessive wear, or unauthorized modification may not qualify for a full refund.

For health and hygiene reasons, opened ear tips and other hygiene-sensitive items may not be eligible for return unless they are defective or applicable law requires otherwise.

If your order arrives damaged, defective, incomplete, or incorrect, contact us and include clear photos of the product and packaging.

Customers are generally responsible for return shipping when returning an item because of preference, fit, or change of mind. We cover reasonable return costs for confirmed defects or fulfillment errors.

Approved refunds are issued to the original payment method after the returned product has been received and inspected. Banks and payment providers may require additional processing time.

Bundle or promotional refunds may be recalculated if only part of the original offer is returned.

This policy does not limit any mandatory consumer rights.

Contact: support@loop-shop.shop